A Korean SME specialized in AI(Artificial Intelligence) call-assistant service and is looking for partners under commercial agreement with technical assistance, investment agreement and research & development cooperation agreement.

Short summary A Korean SME has developed AI call-assistant service using IP based real-time signal processing technology for the in-vehicle infortainment system, mobile devices and the call-contact center. With this service, users can perform other tasks while the phone is connecting. The company is looking for partners under commercial agreement with technical assistance, investment agreement and research & development cooperation agreement.

Full description The IVIS is a fast-growing industry as consumer demand for vehicle safety and convenience increases. Operating the in-vehicle infortainment system or connected smart device while driving is dangerous because of the distraction of traffic-information sound, and is especially dangerous for frequent telephone salespeople. For this reason, driver-oriented technologies that enable personalized services in a conversation format without a separate button operation, are drawing attention. Established in 2003, the Korean SME developed an IP based real-time signal processing technology. This technology determines the current state of the other person who is getting the call by analyzing connection sound in real time when making a call. And by combining this technology with the AI, it can automatically perform tasks depending on the call status. This technology is particularly applicable to IVIS and provide convenience to the driver. Since it judges the other person's call status on its own, drivers can continuously use the original functions (music and radio listening, traffic information guidance) of IVIS instead of listening to the Ring-Back Tone while making calls. It also helps safe driving, since it automatically performs tasks according to the status, such as connect the call, send a message or hang up. The company’s main technology can also be applied to areas such as outbound call-contact centers or smart devices. For example, the solution developed using this technology has been implemented to major securities firms and credit card companies in Korea and contributed to improve the productivity of the call-contact center. So far, because of the telecommunication system, this technology can be applied in East Asian countries (Korea, Japan, China), and the company is planning to gradually expand its service to countries such as the Philippines, Vietnam, USA and EU etc. Currently, this company is discussing business partnerships with major vehicle company and is also interested in cooperating with other global partners. The company is looking for partners under commercial agreement with technical assistance, investment agreement and research & development cooperation agreement.

Advantages and innovations - While making calls, instead of hearing the Ring-Back Tone, users can continuously do other takes such as listening to the music or radio (drivers), and summing up the previous call (call center employees). - The AI figures out the reasons of call failure such as line’s busy, device’s off, and call rejection in real-time, and provides automatic functions that users can send a message or call back. - By using this technology, it helps drivers to concentrate on driving itself and call-contact center to increase work performance
Contact / source: NEXT EEN Widgets (europa.eu)